I often think about this, specially while operating in a very competitive business environment. It seems that to some degree, while machines have facilitated some tasks, the actual services being provided by industries appears to be more transparent, but in a heartless kind of way. I recently had a service provider send me an invoice before the actual work was even completed, or I was informed that the service for which I was being billed was completed. It is interesting that with industrialization has come the manufacturing of a cold heart. Put in your credit card, write out the check, and that is the most important part. I want to continue to strive to provide the human aspect to the real estate transaction – the qualitative nature of a heart – I want to look back on my life and be glad that I was not just a cog in a wheel, but someone who was paid not only for the quantitative aspect of the transaction, but also for having a heart, and yes, even in a capitalist society – you mean something to me, not just a check.
I was watching a video by Danny Hillis, discussing what would happen if the Internet crashed. He talked about the origins of the infrastructures, and systems, and basically the fact that the Internet as a communications system can be attacked, disrupted – in essence crash. We have found ways to protect information on machines, and structures, but we are still in essence over dependent and vulnerable.
How this relates to real estate? Well, it can relate to anything, I have however noticed a tremendous continuation of dependence on everything on the web to do a transaction. From the databases with listings, to the exchange of documents, to electronic signatures, to the most basic dependence of looking for properties on various websites. I think it is helpful to have a back up system – perhaps not note cards stashed with addresses and prices, but something where if the Internet goes down, we can still manage